How a Service Request Works: Reception → Triage → Referral → Tracking → Follow-up

Every service request — online or at the desk — follows the same five steps: Reception (bilingual registration), Triage (match to the right licensed institution), Referral (a referral slip is issued, valid online and offline), Tracking (the service team monitors response times), and Follow-up (a review within 3 working days feeds the institution’s annual evaluation).

Privacy matters are handled in the 3F private rooms. All twelve service categories publish provider, license, price range and processing time.